AI For That

Lyro

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AI Customer Experience Agent - Reliable, Trustworthy, Human

Lyro introduction

Lyro is an AI customer service suite that optimizes your help desk by automating support with a reliable, trustworthy AI agent, reducing issue workload without losing customer trust.

Website:
getlyro.ai
👨 ‍💻 Customer Support
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Lyro screenshot

Lyro overview

Lyro is an AI customer service suite designed to automate customer support while maintaining a human-like experience. It can handle repetitive tasks, proactive customer service, and sales assistance, and integrates natively with existing helpdesks. It offers features such as multilingual support in 45+ languages, compliance with standards like SOC 2 Type 2 and GDPR, and optional Professional Services with white-glove onboarding and priority Slack support.

Lyro features

  • Automate repetitive tasks like refunds, order updates, subscription changes, and call bookings
  • Automate proactive customer service: resolve common questions, troubleshoot issues, collect details, and escalate when needed
  • Spot upsell opportunities, qualify leads, and guide shoppers with personalized recommendations
  • Personalize agent communication style and behavior
  • Automate actions while keeping chat conversational
  • Knows when to escalate
  • Automate customer interactions in 45+ languages
  • Native integration with existing helpdesk
  • Teach Lyro about your business
  • Coach Lyro to follow your processes and standards
  • SOC 2 Type 2, CCPA, CPRA, AI Pact, GDPR, EU-US DPF compliance
  • Professional Services with priority Slack support, white-glove onboarding, and expert implementation

Questions about Lyro

Lyro pros

  • 70% increase in self-service resolution reported in a customer testimonial
  • Can be fully operational within hours according to customer testimonial
  • Offers guaranteed resolution rate and highest CSAT with Professional Services
  • White-glove onboarding and training
  • Priority support over private Slack channel
  • Native integration with existing helpdesk
  • Automates customer interactions in 45+ languages
  • Compliance with SOC 2 Type 2, CCPA, CPRA, AI Pact, GDPR, EU-US DPF

Lyro use cases

  • Automating refund and order update requests
  • Managing subscription changes and call bookings
  • Resolving common customer questions
  • Troubleshooting customer issues
  • Collecting customer details and escalating complex issues
  • Identifying upsell opportunities
  • Qualifying leads and guiding shoppers
  • Self-service resolution (70% increase reported)
  • Multilingual customer support across 45+ languages
  • Integrating AI with an existing helpdesk
  • Training AI on business processes and standards
  • Reducing repetitive support workload

Who Lyro is for

  • Customer experience managers
  • Customer support teams
  • Ecommerce businesses
  • Sales teams
  • Companies with an existing helpdesk
  • Businesses needing multilingual support
  • Organizations requiring compliance (SOC 2, GDPR, etc.)
  • Teams seeking white-glove onboarding and implementation
  • Brands aiming to improve self-service resolution
  • Businesses wanting to automate repetitive tasks
  • Companies seeking human-like AI customer experience
  • Teams that want priority Slack support

Lyro pricing

Start for free option mentioned; no further pricing details available.

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