Lyro
VisitAI Customer Experience Agent - Reliable, Trustworthy, Human
Lyro introduction
Lyro is an AI customer service suite that optimizes your help desk by automating support with a reliable, trustworthy AI agent, reducing issue workload without losing customer trust.
- Website:
- getlyro.ai
Lyro overview
Lyro is an AI customer service suite designed to automate customer support while maintaining a human-like experience. It can handle repetitive tasks, proactive customer service, and sales assistance, and integrates natively with existing helpdesks. It offers features such as multilingual support in 45+ languages, compliance with standards like SOC 2 Type 2 and GDPR, and optional Professional Services with white-glove onboarding and priority Slack support.
Lyro features
- Automate repetitive tasks like refunds, order updates, subscription changes, and call bookings
- Automate proactive customer service: resolve common questions, troubleshoot issues, collect details, and escalate when needed
- Spot upsell opportunities, qualify leads, and guide shoppers with personalized recommendations
- Personalize agent communication style and behavior
- Automate actions while keeping chat conversational
- Knows when to escalate
- Automate customer interactions in 45+ languages
- Native integration with existing helpdesk
- Teach Lyro about your business
- Coach Lyro to follow your processes and standards
- SOC 2 Type 2, CCPA, CPRA, AI Pact, GDPR, EU-US DPF compliance
- Professional Services with priority Slack support, white-glove onboarding, and expert implementation
Questions about Lyro
Lyro pros
- 70% increase in self-service resolution reported in a customer testimonial
- Can be fully operational within hours according to customer testimonial
- Offers guaranteed resolution rate and highest CSAT with Professional Services
- White-glove onboarding and training
- Priority support over private Slack channel
- Native integration with existing helpdesk
- Automates customer interactions in 45+ languages
- Compliance with SOC 2 Type 2, CCPA, CPRA, AI Pact, GDPR, EU-US DPF
Lyro use cases
- Automating refund and order update requests
- Managing subscription changes and call bookings
- Resolving common customer questions
- Troubleshooting customer issues
- Collecting customer details and escalating complex issues
- Identifying upsell opportunities
- Qualifying leads and guiding shoppers
- Self-service resolution (70% increase reported)
- Multilingual customer support across 45+ languages
- Integrating AI with an existing helpdesk
- Training AI on business processes and standards
- Reducing repetitive support workload
Who Lyro is for
- Customer experience managers
- Customer support teams
- Ecommerce businesses
- Sales teams
- Companies with an existing helpdesk
- Businesses needing multilingual support
- Organizations requiring compliance (SOC 2, GDPR, etc.)
- Teams seeking white-glove onboarding and implementation
- Brands aiming to improve self-service resolution
- Businesses wanting to automate repetitive tasks
- Companies seeking human-like AI customer experience
- Teams that want priority Slack support
Lyro pricing
Start for free option mentioned; no further pricing details available.
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